Service Desk/HelpDesk Support Training

At TeckSchool, we offer a meticulously designed curriculum tailored to bridge the gap between theoretical knowledge and practical skills required for IT roles. Unlike traditional education programs, our course is rooted in real-world experience, providing hands-on exposure to enterprise-level tools and technologies used in large-scale organizations.

Key Modules and Skills Covered

1. End-User Device Support:
   • Troubleshooting common device issues.
   • OS installation, updates, and optimization.
   • Device cloning, migrations, and hardware upgrades.
2. Network Support:
   • Configuring LAN/WAN networks and Wi-Fi.
   • VPN setup and troubleshooting.
   • Fundamentals of network security and firewall basics.
3. Server Management:
   • Installation and configuration of Windows Servers 2012, 2016, and 2022.
   • Active Directory management, including domain controllers, DHCP, and DNS servers.
   • Virtualization techniques with VMware Horizon and Proxmox.
4. Cloud Technologies:
   • Managing Office365, Azure, and SharePoint Online.
   • Device and application management using Microsoft Intune.
   • Cloud backup and disaster recovery solutions with NetBackup and HP Data Protector.
5. Enterprise Software Rollout:
   • Deploying software on a large scale using Microsoft Endpoint Configuration Manager.
   • Managing devices and policies with modern desktop solutions.
6. Service Desk Essentials:
   • Hands-on experience with ticketing systems like ServiceNow.
   • Understanding SLAs, ITIL processes, and IT documentation.
   • Communication and soft skills for effective user interactions.
7. Security and End-Point Protection:
   • Configuring antivirus solutions and endpoint protection.
   • Troubleshooting malware, spam, and firewall settings.
8. Interview and Job Readiness:
   • Mock interview sessions and personalized feedback.
   • Resume building and LinkedIn profile optimization.
   • Effective communication strategies to stand out in job applications.

What Sets TeckSchool Apart?

1. Industry-Experienced Instructors:
   Our team comprises trained enterprise administrators with extensive experience managing IT environments for large organizations.
2. Practical Hands-On Training:
   We focus on providing first-hand exposure to enterprise technologies, including VMware, Zscaler, and Intune, ensuring you’re ready to handle real-world IT challenges.
3. Bridging the Skill Gap:
   Unlike universities that emphasize theory, we concentrate on what’s currently used in the industry. Our program is the perfect pathway to secure your first IT job.
4. Comprehensive Support:
   From interview preparation to creating a job-winning resume, we go above and beyond to ensure you’re confident and job-ready.

At TeckSchool, we believe that practice is the key to success. We’ll teach you how to set up your home lab using virtualization techniques, so you’re prepared to hit the ground running. Give us your 100%, and we guarantee you’ll be job-ready within weeks. Join us and take the first step toward your IT career today!